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Privacy Notice (How we use customer information)

The categories of this information that we collect, process, hold and share include:
• personal information (such as name, contact number and address)

Why we collect and use this information
We use data to:
• enable us to contact the customer regarding an enquiry or planned work
• enable us to carry out the work requested
• enable us to invoice for the work completed at the end of the work

Collecting this information
The majority of information you provide to us is mandatory to enable us to complete the work. In order to comply with the data protection legislation, we will inform you whether you are required to provide certain information to us or if you have a choice in this.

Storing this information
• Where a job has been completed and invoiced for, we will hold the data for 6 years to comply with tax regulations.
• Where a job has been quoted for but no confirmation is received regarding the acceptance of the work, the data will be held of 1 year.
• Where a job has been quoted for and confirmation has been received that the customer does not wish to go ahead with the work, the data will be immediately destroyed.

Who we share this information with
We routinely share information with:
• our Accountant for accountancy and tax purposes – Figures Accountancy Services, Figures House, 24 Brighton Road, Salfords, Surrey RH1 5BX

We do not share information to any other third party without consent unless the law and our policies allow us to do so.

Requesting access to your personal data
Under data protection legislation, individuals have the right to request access to information about them that we hold. To make a request for your personal information, contact Shelley Constable at shelley@cls24-7.co.uk

You also have the right to:
• prevent processing for the purpose of direct marketing
• object to decisions being taken by automated means
• in certain circumstances, have inaccurate personal data rectified, blocked, erased or destroyed; and
• claim compensation for damages caused by a breach of the Data Protection regulations

If you have a concern about the way we are collecting or using your personal data, we request that you raise your concern with us in the first instance. Alternatively, you can contact the Information Commissioner’s Office at https://ico.org.uk/concerns/

Further information
If you would like further information about this privacy notice, please contact: Shelley Constable at shelley@cls24-7.co.uk